At Omogaga Food Republic, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned. That’s why we have a fair and simple Returns & Exchanges policy to ensure a smooth shopping experience for all our customers.

Eligible Items for Return or Exchange

Due to the nature of our products, we only accept returns or exchanges under the following conditions:

• You received the wrong item.
• The item delivered is damaged, expired, or spoiled upon delivery.
• You received an incomplete order (missing items).

Unfortunately, perishable food items that have been opened, tampered with, or not reported within the return window are not eligible for return or exchange.

Return/Exchange Conditions

To qualify for a return or exchange:

• You must notify us within 24 hours of receiving your order.
• The item must be in its original condition and packaging (if applicable).
• You must provide clear evidence of the issue (photos or video).
• The item must be unused and unopened unless damaged or spoiled.

How to Request a Return or Exchange

1. Contact Us via WhatsApp or phone: [Insert contact number] or email: [Insert email address].
2. Provide your order number, a description of the issue, and supporting photos.
3. Our customer care team will review your request and provide feedback within 12 hours.
4. If approved, you will receive instructions on returning the item or arranging an exchange.

Refunds

Refunds are processed under the following conditions:

• Refunds are issued only when a return is not possible or the item is out of stock.
• Approved refunds will be processed within 3 to 5 working days via the original payment method or as store credit.

Exchanges

If an item qualifies for an exchange:

• We will arrange delivery of the replacement item at no extra cost to you (within our service areas).
• In some cases, you may be required to return the incorrect or damaged item first.

Important Notes

• We reserve the right to refuse returns that do not meet the above criteria.
• Items purchased during promotions or clearance sales may not be eligible for return.
• We are not liable for products damaged due to improper handling or storage after delivery.

Contact Us

For any issues regarding your order, feel free to reach out to us:

Omogaga Food Republic
📞 Phone/WhatsApp: [08072727878]
📧 Email: [info@omogaga.com]
📍 Address: [Abuja, Nigeria]

We're here to help make your shopping experience better every time!